Exchange Policy
Made for you.
Every Büxie is made to order for your specific size. That's why it fits better than anything else you've trained in. It also means we offer exchanges rather than cash refunds.
Made to order — what this means
When you order a Büxie, we make it for you. Your band. Your cup. Your size. We don't hold generic stock — every piece is produced specifically for your order.
This is why Büxie fits the way it does. And it's why we're unable to offer cash refunds on orders or purchases.
What we can do — and will always do — is make sure you end up in the right fit. That's our promise.
How exchanges work
- 1
Email community@wearebuxie.com within 14 days of receiving your order.
- 2
Tell us your order number, what the issue is, and the size you'd like to exchange for.
- 3
We'll confirm your exchange within 24 hours and send you a prepaid returns label.
- 4
Send your item back unworn, with tags attached, within 7 days.
- 5
Your exchange ships within 5 working days of us receiving your return.
Items must be unworn and returned with original tags attached to be eligible for exchange.
Faulty or incorrect items
If your Büxie arrives faulty or we've sent the wrong item, you have two options — a full cash refund or an exchange. Your choice.
Email community@wearebuxie.com immediately with your order number and photos of the issue. We'll resolve it within 24 hours.
Not sure of your size?
Use The Büxie Fitter before you order. She'll ask the right questions and recommend your perfect size in under two minutes. We've built her so you never need to exchange in the first place.
Made-to-order and personalised items are exempt from the standard 14-day right to cancel under the Consumer Contracts Regulations 2013 (Regulation 28(1)(b)). By completing your Büxie order you acknowledge that your item is made to order for your specific size and that the statutory right to cancel does not apply.
Your statutory rights in relation to faulty or misdescribed goods are not affected.
Questions about an exchange? Email community@wearebuxie.com — we respond within 24 hours, Monday to Friday.